Why Choose Us
Personalised service & support
Though we are a Online Travel Company, Bigbreaks.com is backed by a traditional brick and mortar travel business , that has been in existence since 1990, and hence, Bigbreaks.com is fully equipped to provide unparalleled personalised service and customer support. With trained travel professionals and a state of the art office , travellers who wish to discuss complex itineraries are invited to visit our offices to finalise their travel plans.
Professional & experienced customer handling staff
All Bigbreaks.com staff have undergone extensive specialised training and are continuously updated on Products and Services being promoted by us. A number of our staff have travelled extensively to the destinations that we promote.
Best holiday packages in line with customer expectations
we understand that our clients work hard all year to pay for their vacations. Whether you book a Beach holiday, a family holiday, a self drive trip, or just a weekend getaway , great care is taken while offering, planning and booking holiday packages to ensure clients get the finest in terms of services and the best value for money.
Simple easy to use Web Portal
Bigbreaks.com has invested in developing the most up to date and user friendly Web Portal , to ensure that planning and booking a holiday or even a business trip is a easy and pleasurable experience, and ensure that you get the best value for money. With instant access to the widest range of great value airfares from almost every major Airline operating from, to and within India, Bigbreaks.com offers the lowest fares in the simplest and quickest manner.
Multiple Payment options and secure payment methods
The web booking engine of Bigbreaks.com is integrated with the finest and most efficient Payment Gateway capable of processing payments via all kind of Debit and Credit Cards, Netbanking, Mobile wallets etc., in the most secure fashion, protected by Secure Socket Layers of world class standards. In addition, Bigbreaks.com also offers it’s customers options of Cheque Payments, Cash Payments, and even Cash on Delivery services for a number of Products and Services. Call our Customer Service Helpline for details.
No hidden charges
Bigbreaks.com is completely transparent in it’s pricing , so, customers do not get any surprises or hidden costs while booking and paying for their travel arrangements.
Quality assurance and Consumer Protection
The Parent Company of Bigbreaks.com is an accredited Member of IATA (International Air Transport Association) and an active member of several of the worlds most prestigious and recognized Travel Organisations and Associations including TAAI (Travel Agents Association of India), TAFI (Travel Agents Federation of India), IATO (Indian Association of Tour Operators) , PATA (Pacific Asia Travel Association) , ASTA (American Society of Travel Agents) , so, customers dealing with Bigbreaks.com can rest assured that they are dealing with an Online Travel Company with the finest pedigree in the business.
Availability of Gift certificates
Recognising that travel is a great gifting option, and something that will probably thrill the recipient , Bigbreaks.com is one of the first Online Travel Companies to introduce Travel Gift Vouchers. Our Travel Gift Voucher come in multiples of Rs. 5000, and can be redeemed by the recipient, within a year for Air Tickets, Hotel bookings, Holiday Packages, or for anything else available on our Portal.
Assistance with Visas and Documentation / Health requirements
One of the advantages of us being backed by a large traditional brick and mortar travel organisation, is that, we are able to offer our clients complete assistance with Visas, Documentation and Health requirements. Trained staff are available to assist our clients with filling in forms , submitting visa applications etc
Quick response to all Customer queries , Complaints and Feedback
Our trained Customer Service Executives are available throughout our long working hours to assist our clients. Our reputation for friendly service and efficiency is at par with the finest in the Industry, and we are constantly striving to achieve higher benchmarks.
Easy Cancellations & quick Refund Policy
Subject to your Cancellation being done as per the Airline or the Hotel’s Cancellation Policy , as listed on our Portal , Bigbreaks.com is committed to providing near instant refunds to it’s users.