Deepak Bisht – Delhi, August 2017
Dear Bigbreaks team/ Daljeet Ji,
Thank you so much for looking into my concerns and providing a satisfactory resolution.
Changed Tickets are okay & I would like take out some time to personally thank your customer care team and Daljeet ji who are you true assets. They not only guided me but also personally got involved to provide a solution to my problem/issue. Really appreciate it.
In today's world such personal attention to customer concerns and resolving them to customer's satisfaction makes you guys FAR FAR better than your competitors like MMT, Yatra.com and Goibibo.com.
I have used services from all of the above in past but never found such customer centric / caring team like BigBreaks.com. 3 cheers to all of you.
As a customer i know you guys are new or probably not as big as above three players, hence i was bit nervous when i was booking via your portal. But you guys proved me wrong and created an amazing and never forgetting customer experience for me.
I will surely recommend you guys to all me friends and family.
Keep up the good work guys... such customer service will win you many more customers like me..